Accessibility Statement

Last Updated: October 24, 2025

At Homb, we are committed to ensuring digital accessibility for all users, including those with disabilities. We strive to provide an inclusive online experience and continuously work to improve the accessibility of our website.

1. Our Commitment

We believe that everyone should be able to access our services easily and independently. We are dedicated to:

• Making our website accessible to the widest possible audience
• Ensuring compliance with relevant accessibility standards
• Continuously improving user experience for all visitors
• Providing alternative ways to access our services when needed

2. Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and improve usability for all users.

Our website is also designed to comply with:

• UK Equality Act 2010: Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018
• European Standard EN 301 549: Accessibility requirements for ICT products and services

3. Accessibility Features

Our website includes the following accessibility features:

3.1 Navigation and Structure

• Keyboard Navigation: All interactive elements can be accessed using keyboard only (Tab, Enter, Arrow keys)
• Skip Links: "Skip to main content" links to bypass repetitive navigation
• Logical Heading Structure: Proper use of H1-H6 headings for screen reader navigation
• Consistent Layout: Predictable page structure across the website
• Breadcrumbs: Clear navigation paths to help users understand their location

3.2 Visual Design

• Color Contrast: Text and background colors meet WCAG AA contrast ratio requirements (4.5:1 for normal text, 3:1 for large text)
• Resizable Text: Text can be resized up to 200% without loss of functionality
• Responsive Design: Website adapts to different screen sizes and devices
• Focus Indicators: Visible focus states for keyboard navigation
• No Color-Only Information: Information is not conveyed by color alone

3.3 Content and Media

• Alt Text: Descriptive alternative text for all meaningful images
• Clear Language: Plain English and concise content
• Link Purpose: Descriptive link text that makes sense out of context
• Form Labels: Clear labels and instructions for all form fields
• Error Identification: Clear error messages with suggestions for correction

3.4 Assistive Technology Support

• Screen Readers: Compatible with JAWS, NVDA, VoiceOver, and TalkBack
• ARIA Labels: Appropriate use of ARIA attributes for enhanced accessibility
• Semantic HTML: Proper use of HTML5 semantic elements
• Browser Compatibility: Works with modern browsers and assistive technologies

4. Known Limitations

While we strive for full accessibility, we acknowledge the following current limitations:

• Third-Party Content: Some embedded content (maps, videos, social media) may not be fully accessible as they are controlled by external providers
• PDF Documents: Some older PDF documents may not be fully accessible; we are working to update these
• Legacy Content: Older blog posts and archived content may not meet current accessibility standards; we are progressively updating them
• Complex Forms: Some multi-step booking forms may present challenges for certain assistive technologies

We are actively working to address these limitations and improve accessibility across all areas of our website.

5. Assistive Technologies and Browsers

Our website is designed to work with the following assistive technologies and browsers:

Supported Screen Readers:

• JAWS (Windows)
• NVDA (Windows)
• VoiceOver (macOS, iOS)
• TalkBack (Android)
• Narrator (Windows)

Supported Browsers:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Apple Safari (latest version)
• Microsoft Edge (latest version)

We recommend using the latest versions of browsers and assistive technologies for the best experience.

6. Alternative Access Methods

If you encounter accessibility barriers on our website, we offer alternative ways to access our services:

6.1 Phone Support

Call us at 01895 903207 (Monday-Friday, 8am-6pm) to:

• Book services over the phone
• Request information in alternative formats
• Get assistance with website navigation
• Report accessibility issues

6.2 Email Support

Email us at accessibility@homb.io for:

• Accessible document formats (large print, audio, braille)
• Assistance with online booking
• Accessibility feedback and suggestions

6.3 WhatsApp

Contact us via WhatsApp for real-time assistance with bookings and inquiries.

7. Feedback and Reporting Issues

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please let us know:

Accessibility Team
Email: accessibility@homb.io
Phone: 01895 903207
Address: 124 City Road, London EC1V 2NX

When reporting an issue, please provide:

• The URL of the page where you encountered the issue
• A description of the problem
• The assistive technology and browser you were using
• Any error messages you received

We aim to respond to accessibility feedback within 5 business days and resolve issues within 30 days where possible.

8. Ongoing Improvements

We are continuously working to improve the accessibility of our website. Our efforts include:

• Regular Audits: Conducting accessibility audits using automated tools and manual testing
• User Testing: Engaging users with disabilities to test our website and provide feedback
• Staff Training: Providing accessibility training for our development and content teams
• Design Reviews: Incorporating accessibility considerations into our design process
• Third-Party Assessments: Engaging external accessibility experts for independent evaluation

9. Enforcement and Complaints

If you are not satisfied with our response to your accessibility concerns, you have the right to:

9.1 Equality and Human Rights Commission (EHRC)

Contact the EHRC if you're unhappy with how we respond to your complaint:

• Website: www.equalityhumanrights.com
• Phone: 0808 800 0082
• Textphone: 0808 800 0084

9.2 Equality Advisory and Support Service (EASS)

Get advice and support on discrimination and human rights issues:

• Website: www.equalityadvisoryservice.com
• Phone: 0808 800 0082

10. Technical Specifications

Our website relies on the following technologies to work with web browsers and assistive technologies:

• HTML5
• CSS3
• JavaScript (ES6+)
• WAI-ARIA (Accessible Rich Internet Applications)

These technologies are relied upon for conformance with the accessibility standards used.

11. Assessment and Testing

This accessibility statement was last reviewed on October 24, 2025.

Our website has been assessed using:

• Automated Testing: WAVE, axe DevTools, Lighthouse
• Manual Testing: Keyboard navigation, screen reader testing
• User Testing: Feedback from users with disabilities
• Browser Testing: Cross-browser compatibility checks

12. Updates to This Statement

We will update this accessibility statement when we make changes to our website or receive new feedback. We review and update this statement at least annually.

13. Contact Us

For questions, feedback, or assistance related to accessibility, please contact us:

Homb Accessibility Team
Email: accessibility@homb.io
Phone: 01895 903207
WhatsApp: +44 7305 175938
Address: 124 City Road, London EC1V 2NX

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