Privacy Policy

Last Updated: October 24, 2025

At Homb, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect the following personal information:

Contact Details: Name, email address, phone number, and postal address
Account Information: Username, password, and preferences
Payment Information: Credit/debit card details, billing address (processed securely through our payment provider)
Service Details: Property address, service requests, booking history, and preferences
Communication Data: Records of correspondence with our customer support team

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs
Location Data: Approximate location based on IP address (with your consent for precise location)
Cookies and Tracking Technologies: See our Cookie Policy for details

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To process bookings, match you with qualified professionals, and facilitate service completion
Payment Processing: To process payments securely and manage billing
Communication: To send booking confirmations, service updates, and respond to inquiries
Customer Support: To provide assistance and resolve issues
Service Improvement: To analyze usage patterns and improve our platform
Marketing: To send promotional offers and updates (with your consent)
Legal Compliance: To comply with legal obligations and protect our rights
Safety and Security: To verify identities, prevent fraud, and ensure platform security

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contract Performance: Processing necessary to fulfill our service agreement with you
Legitimate Interests: For business operations, fraud prevention, and service improvement
Consent: For marketing communications and optional data collection
Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Service Professionals

We share necessary information (name, contact details, service address, job details) with the professionals assigned to your booking to enable service delivery.

4.2 Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our platform:

Payment Processors: To process transactions securely
Cloud Hosting Providers: To store and manage data
Communication Services: To send emails and SMS notifications
Analytics Providers: To understand platform usage
Customer Support Tools: To provide efficient support

4.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, safety, or property.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

Account Data: Retained while your account is active and for 7 years after closure for legal and accounting purposes
Transaction Records: Retained for 7 years to comply with financial regulations
Marketing Data: Retained until you withdraw consent or for 2 years of inactivity
Website Analytics: Aggregated data retained indefinitely; individual data for 26 months

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data (subject to legal obligations)
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for marketing purposes
Right to Withdraw Consent: Withdraw consent for data processing at any time
Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, please contact us at privacy@homb.io.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure payment processing through PCI DSS compliant providers
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Homb
Email: privacy@homb.io
Phone: 01895 903207
Address: 124 City Road, London EC1V 2NX

Data Protection Officer:
Email: dpo@homb.io

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